Tevellas webbutik – vanliga frågor och svar, här.
Tevellan verkkokauppa palvelee julkisen sektorin toimijoita, esimerkiksi päiväkoteja, kouluja ja oppilaitoksia, sekä seurakuntia, järjestöjä ja muita vastaavia tahoja. Lisäksi verkkokauppamme asiakkaita ovat yritykset (ml. jälleenmyyjät). Tilaaminen vaatii voimassa olevan suomalaisen Y-tunnuksen. Kuluttaja-asiakkaat eivät voi asioida verkkokaupassa (poikkeuksena asiakasyksiköiden henkilökunta, jotka voivat tehdä henkilökuntatilauksia yksikkönsä tunnuksilla, lue kohdasta Tilaaminen -> Henkilökuntatilauksen tekeminen).
","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"margin_bottom":"15px","id":"ihk2fxk","elements":[]}]},{"type":"accordion_section","title":"Miten saan verkkokauppatunnukset?","icon":"fas mgz-fa-adjust","icon_position":"left","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"id":"pny07js","elements":[{"type":"text","content":"Jos tiedät, ettei organisaatiollasi ole entuudestaan asiakastunnuksia, sinun pitää rekisteröityä verkkokauppa-asiakkaaksi. Tee rekisteröinti täällä. Rekisteröinnin jälkeen lähetämme asiakastunnukset sähköpostilla. Jos tunnukset on hukassa, ota yhteys asiakaspalveluumme puhelimitse tai sähköpostitse.
","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"margin_bottom":"15px","id":"bk4ysco","elements":[]}]},{"type":"accordion_section","title":"Verkkokaupan tunnukset ja sisääkirjautuminen","icon":"fas mgz-fa-adjust","icon_position":"left","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"id":"mifgu4o","elements":[{"type":"text","content":"Asiakastiliä voi hallinnoida useampi asiakasorganisaatioon kuuluva henkilö. Verkkokaupassa kullakin asiakastilillä on yksi pääkäyttäjä ja sen lisäksi asiakastiliin voidaan liittää useita alikäyttäjiä. Pääkäyttäjä kirjautuu verkkokauppaan asiakasnumerolla ja salasanalla. Sisäänkirjautumisen jälkeen asiakkaan on hyvä tarkistaa pääkäyttäjätilin takana oleva sähköposti, johon unohtuneen salasanan voi jatkossa itse palauttaa.
\nAlikäyttäjät kirjautuvat sähköpostilla ja itse luomallaan salasanalla.
","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"margin_bottom":"15px","id":"dfivm6p","elements":[]}]},{"type":"accordion_section","title":"Alikäyttäjät","icon":"fas mgz-fa-adjust","icon_position":"left","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"id":"klw2ejl","elements":[{"type":"text","content":"Pääkäyttäjä voi halutessaan lisätä asiakastilin “käyttäjät”-kohdasta yksikölle alikäyttäjiä, jotka kirjautuvat sisään sähköpostiosoitteella ja itse määrittämällään salasanalla. Pääkäyttäjä voi määrittää alikäyttäjille, saavatko he tehdä tilauksen verkkokaupasta vai rajoittuuko käyttöoikeus ainoastaan tuotevalikoiman selailuun ja ostoslistojen laatimiseen.
\nHuom! Verkkokauppa ei anna pääkäyttäjän lisätä alikäyttäjää, mikäli kyseinen henkilö on jo jonkun toisen yksikön alikäyttäjänä. Lisäys onnistuu kuitenkin Tevellan asiakaspalvelin kautta.
","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"margin_bottom":"15px","id":"afykxip","elements":[]}]},{"type":"accordion_section","title":"Olen hukannut salasanani verkkokauppaan. Miten toimin?","icon":"fas mgz-fa-adjust","icon_position":"left","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"id":"rkrtfpp","elements":[{"type":"text","content":"Salasana palautetaan sisäänkirjautumissivun “Unohditko salasanan” -linkistä. Pääkäyttäjän (sisäänkirjautuminen asiakasnumerolla) salasana palautetaan siihen sähköpostiosoitteeseen, joka asiakastiedoissa on määritetty. Mikäli et ole varma tuosta sähköpostiosoitteesta tai salasanan palautus ei onnistu, ole yhteydessä Tevellan asiakaspalveluun, niin voimme tarkistaa ja tarvittaessa vaihtaa pääkäyttäjän sähköpostin.
\nAlikäyttäjät (sisäänkirjautuminen sähköpostitunnuksilla) voivat palauttaa salasanan itse sisäänkirjautumissivun “Unohditko salasanan” -linkistä.
","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"margin_bottom":"15px","id":"u22ntgd","elements":[]}]},{"type":"accordion_section","title":"En pääse kirjautumaan verkkokauppaan. Miksi?","icon":"fas mgz-fa-adjust","icon_position":"left","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"id":"hgq1y4v","elements":[{"type":"text","content":"Saat apua ongelmatilanteessa asiakaspalvelustamme. Palvelemme sinua chatissa tai puh. 03 380 5300. Asiakaspalvelu on auki arkisin klo 8–16.
","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"margin_bottom":"15px","id":"poaxoa6","elements":[]}]}],"title_font_size":"14"}],"padding_left":"15","padding_right":"15"},{"type":"column","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"xl_size":6,"lg_size":6,"md_size":12,"sm_size":12,"xs_size":12,"id":"g1k209o","elements":[{"type":"heading","text":"Tilaaminen","heading_type":"h2","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"margin_bottom":"15px","id":"qgxlc4o","elements":[]},{"type":"accordion","title_align":"center","title_tag":"h2","show_line":true,"accordion_icon":"plus","icon_position":"left","icon":"fas fa-plus","active_icon":"fas fa-minus","no_fill_content_area":false,"device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"section_align":"left","margin_bottom":"15px","id":"yewrykh","elements":[{"type":"accordion_section","title":"Kuka voi tilata Tevellan verkkokaupasta?","icon":"fas mgz-fa-adjust","icon_position":"left","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"id":"uayyg39","elements":[{"type":"text","content":"Tevellan verkkokauppa palvelee julkisen sektorin toimijoita, esimerkiksi päiväkoteja, kouluja ja oppilaitoksia, sekä seurakuntia, järjestöjä ja muita vastaavia tahoja. Lisäksi verkkokauppamme asiakkaita ovat yritykset (ml. jälleenmyyjät). Tilaaminen vaatii voimassa olevan suomalaisen Y-tunnuksen. Kuluttaja-asiakkaat eivät voi asioida verkkokaupassa (poikkeuksena asiakasyksiköiden henkilökunta, jotka voivat tehdä henkilökuntatilauksia yksikkönsä tunnuksilla).
","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"margin_bottom":"15px","id":"qisn4lg","elements":[]}]},{"type":"accordion_section","title":"Kuinka teen tilauksen?","icon":"fas mgz-fa-adjust","icon_position":"left","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"id":"lrhwugn","elements":[{"type":"text","content":"Tilaamista varten tarvitset verkkokauppatunnukset, jolla voit kirjautua sisään verkkokauppaan.
\nMikäli olet tekemässä pienempää tilausta, voit siirtää tuotteet suoraan tuotesivulta ostoskoriin, jatkaa ostoskorista kassalle ja viimeistellä tilauksen.
\nKun suunnittelet suurempia hankintoja, ja haluat jakaa tilaustasi esimerkiksi eri ryhmien tai oppiaineiden mukaan, voit hyödyntää ostoslista-toimintoa. Ostoslista pysyy tallessa asiakastilillä \"ikuisesti\", joten voit lisätä ja poistaa tuotteita useamman päivän ajan. Ostoslistoja voi tehdä monta, ne voi nimetä ja eri henkilöt voivat laatia omat ostoslistat samalle asiakastilille. Kun tilauskokonaisuus on valmis, pääkäyttäjä voi siirtää ostoslistan ostoskoriin ja viimeistellä tilauksen.
\nHuomaa, että ostoskorissa tuotteet säilyvät 30 vrk, mikäli et tee ostoskoriin tässä välissä muutoksia!
","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"margin_bottom":"15px","id":"f8401oa","elements":[]}]},{"type":"accordion_section","title":"Tilauksen lähetys excel-muodossa","icon":"fas mgz-fa-adjust","icon_position":"left","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"id":"d7v30py","elements":[{"type":"text","content":"Mikäli sinulla on valmis excel-listaus tilattavista tuotteista (tuotenumero, tuotteiden määrä ja tuotteen nimi), voit laittaa sen sähköpostilla suoraan asiakaspalveluun asiakaspalvelu@tevella.fi. Voit myös ladata excel-pohjan täältä. Säilytä tiedosto tallennettaessa excel-muotoisena, tämä nopeuttaa tilauksen syöttämistä järjestelmään. Saat tilausvahvistuksen sähköpostitse.
","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"margin_bottom":"15px","id":"oxxjdjo","elements":[]}]},{"type":"accordion_section","title":"Varastosaldo näyttää 0, voiko tuotetta tilata?","icon":"fas mgz-fa-adjust","icon_position":"left","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"id":"ognw8ws","elements":[{"type":"text","content":"Suurinta osaa tuotteista voi tilata, vaikka varastosaldo näyttäisikin nollaa. Tuotteet lähetetään, kun ne saapuvat varastoomme. Mikäli kyseessä on tuote, jota ei enää ole tulossa lisää, ei tuotetta pysty lisäämään ostoskoriin enempää, kuin varastossa on tuotteita.
","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"margin_bottom":"15px","id":"o61ursf","elements":[]}]},{"type":"accordion_section","title":"Mikä on ostoslista ja kuinka voin hyödyntää sitä? Miten teen ostoslistan?","icon":"fas mgz-fa-adjust","icon_position":"left","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"id":"h8bl0vi","elements":[{"type":"text","content":"Verkkokaupan ostoslista-toiminto on kätevä, kun suunnittelet tilauskokonaisuutta ja pohdit eri vaihtoehtoja. Kun selailet valikoimaa, lisää tuotteita ostoslistalle ja muokkaa ostoslistaa, vaikka useamman päivän ajan. Kun tuotekokonaisuus on valmis, ostoslista voidaan siirtää ostoskoriin.
\nYhdellä asiakastilillä voi olla useita ostoslistoja, jotka voit myös nimetä. Jos yksiköstäsi hankintoja suunnittelee useampi henkilö, he voivat kaikki laatia omat ostoslistansa samalle asiakastilille ja olla kirjautuneena asiakastilille samaan aikaan, mikä mahdollistaa hankintojen yhtäaikaisen suunnittelun.
\nAloita ostoslistan koostaminen luomalla uusi lista Ostoslistat-sivulla. Voit samalla nimetä ostoslistan \"Tarkastele\"-linkin takaa. Tämän jälkeen voit lisätä tuotteen tuotesivulta luomallesi listalle. Näet listan summan ja kaikkien ostoslistojen yhteissuman Ostoslistat-sivulla.
","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"margin_bottom":"15px","id":"h9esr7r","elements":[]},{"title":"Katso kuvalliset ohjeet","icon_position":"left","device_type":"all","background_type":"image","background_style":"auto","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"lg_background_type":"image","lg_background_style":"auto","lg_background_position":"center-top","md_background_type":"image","md_background_style":"auto","md_background_position":"center-top","sm_background_type":"image","sm_background_style":"auto","sm_background_position":"center-top","xs_background_type":"image","xs_background_style":"auto","xs_background_position":"center-top","button_style":"flat","button_size":"sm","gradient_color_1":"#dd3333","gradient_color_2":"#eeee22","box_shadow_color":"#cccccc","button_border_style":"solid","type":"button","id":"s4fqlo7","link":"{{mgzlink type=\"custom\" url=\"https://www.tevella.fi/ryhmakohtaisen-tilauksen-tekeminen\" id=0 title=\"\" extra=\"\" nofollow=0 blank=0}}","button_color":"#ffffff","button_background_color":"#f7a600"},{"source":"media_library","onclick":"magnific","responsive_images":"","image":"Content/Yleisinfot/ostoslista-ohje.jpg","zoom_effect":true,"image_style":"","image_hover_effect":"","content_position":"","content_align":"center","device_type":"all","background_type":"image","background_style":"auto","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"lg_background_type":"image","lg_background_style":"auto","lg_background_position":"center-top","md_background_type":"image","md_background_style":"auto","md_background_position":"center-top","sm_background_type":"image","sm_background_style":"auto","sm_background_position":"center-top","xs_background_type":"image","xs_background_style":"auto","xs_background_position":"center-top","content_fullwidth":true,"title_font_size":"16px","image_border_style":"solid","type":"single_image","id":"seionjt"}]},{"type":"accordion_section","title":"Minulla on kampanja/alennuskoodi. Miten toimin saadakseni alennuksen?","icon":"fas mgz-fa-adjust","icon_position":"left","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"id":"n4ke12m","elements":[{"type":"text","content":"Syötä koodi ostoskorissa, jonka jälkeen tuotteisiin liittyvät alennetut hinnat päivittyvät. Huomaa, että voit käyttää yhtä koodia kerrallaan tilauksen yhteydessä.
\n","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"margin_bottom":"15px","id":"gj9c53r","elements":[]}]},{"type":"accordion_section","title":"Sopimushinnat ja niiden näkyminen","icon":"fas mgz-fa-adjust","icon_position":"left","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"id":"whs142o","elements":[{"type":"text","content":"Sinun pitää olla kirjautuneena asiakastilille, jotta näet sopimushinnat. Kirjautuneena näet myös tuotteen normaalin hinnan. Kampanja-alennukset lasketaan normaalihinnoistamme. Mikäli yksikölläsi on sopimushinnat, verkkokauppa laskee tuotteelle alimman mahdollisen hinnan (joko sopimushinnan tai kampanjahinnan).
","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"margin_bottom":"15px","id":"tjjmqpu","elements":[]}]},{"type":"accordion_section","title":"Haluan täydentää jo tekemääni tilaustani uusilla tuotteilla tai poistaa tuotteen tilauksesta. Miten toimin?","icon":"fas mgz-fa-adjust","icon_position":"left","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"id":"j6cg8hk","elements":[{"type":"text","content":"Ota yhteys asiakaspalveluumme puh. 03 380 5300 tai sähköpostilla asiakaspalvelu@tevella.fi, jotta voimme tarkistaa, onko tilauksesi jo edennyt keruuseen tai lähetykseen. Jos haluat täydentää tilaustasi ja tilausta ei ole vielä kerätty, voit tehdä uuden tilauksen verkkokaupassa ja ilmoittaa lisätieto-kentässä edellisen tilauksesi tilausnumero ja pyytää yhdistämään tekemäsi tilaukset.
\n","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"margin_bottom":"15px","id":"a5mepjo","elements":[]}]},{"type":"accordion_section","title":"Teen tilauksia samaan aikaan moneen eri yksikköön. Voinko lähettää yhden tilauksen kahteen eri osoitteeseen?","icon":"fas mgz-fa-adjust","icon_position":"left","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"id":"vxl1uud","elements":[{"type":"text","content":"Et voi jakaa yhtä tilausta kahteen eri osoitteeseen, vaan tee eri osoitteisiin menevistä toimituksista omat tilaukset. Huomioi myös, että esimerkiksi yhtenäiskoulujen eri yksiköillä on useimmiten omat tunnuksensa eri toimitusosoitteiden takia.
","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"margin_bottom":"15px","id":"l371p47","elements":[]}]},{"type":"accordion_section","title":"Mistä löydän toimitusehdot?","icon":"fas mgz-fa-adjust","icon_position":"left","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"id":"xp81ttk","elements":[{"type":"text","content":"Löydät toimitusehdot täältä.
","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"margin_bottom":"15px","id":"j4u8ekg","elements":[]}]},{"type":"accordion_section","title":"Olen tehnyt tilauksen verkkokaupasta. Mitä seuraavaksi tapahtuu?","icon":"fas mgz-fa-adjust","icon_position":"left","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"id":"muryolg","elements":[{"type":"text","content":"Kun olet tehnyt tilauksen, saat sähköpostiin tilausvahvistuksen. Tarkista tilausvahvistus, ja ota yhteys asiakaspalveluun, jos huomaat muutettavaa. Kun tilauksesi lähtee meiltä, saat Postin lähetystunnuksen sähköpostiisi. Sen avulla voit seurata tilaustasi.
\n","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"margin_bottom":"15px","id":"i16gcgo","elements":[]}]},{"type":"accordion_section","title":"Henkilökuntatilauksen tekeminen","icon":"fas mgz-fa-adjust","icon_position":"left","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"id":"a1fb2mp","elements":[{"type":"text","content":"Mikäli yksikkösi henkilökunta haluaa tilata tuotteita itselleen, se onnistuu tekemällä henkilökuntatilaus. Tilaus tulee laskutuksen vuoksi tehdä erillään yksikön tilauksesta. Tilaus tehdään muuten samalla tapaa, kuin mikä tahansa muukin tilaus verkkokaupassa, mutta ostoskorissa merkitään raksi kohtaan \"Henkilökuntatilaus\".
\n","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"margin_bottom":"15px","id":"vy7w6q4","elements":[]},{"source":"media_library","onclick":"magnific","responsive_images":"","image":"Content/Yleisinfot/henkilokuntatilaus.jpg","zoom_effect":true,"image_style":"","image_hover_effect":"","content_position":"","content_align":"center","device_type":"all","background_type":"image","background_style":"auto","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"lg_background_type":"image","lg_background_style":"auto","lg_background_position":"center-top","md_background_type":"image","md_background_style":"auto","md_background_position":"center-top","sm_background_type":"image","sm_background_style":"auto","sm_background_position":"center-top","xs_background_type":"image","xs_background_style":"auto","xs_background_position":"center-top","content_fullwidth":true,"title_font_size":"16px","image_border_style":"solid","type":"single_image","id":"uwdjwnp"}]}],"title_font_size":"14"}],"padding_left":"15","padding_right":"15"}],"padding_top":"30","padding_bottom":"30"}],"xl_offset_size":"","lg_offset_size":"","md_offset_size":"","sm_offset_size":""}],"row_type":"full_width_row","content_position":"top","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"padding_top":"15","padding_bottom":"","content_width":"1140","border_top_width":"","border_color":"#ebebeb","border_style":"solid","gap_type":"padding","content_align":"center"},{"type":"row","row_type":"full_width_row","content_position":"top","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"id":"c87r90k","elements":[{"type":"column","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"xl_size":6,"lg_size":6,"md_size":12,"sm_size":12,"xs_size":12,"id":"dje0ol6","elements":[{"type":"heading","text":"Tilauksen toimittaminen","heading_type":"h2","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"margin_bottom":"15px","id":"qcmqwh4","elements":[]},{"type":"accordion","title_align":"center","title_tag":"h2","show_line":true,"accordion_icon":"plus","icon_position":"left","icon":"fas fa-plus","active_icon":"fas fa-minus","no_fill_content_area":false,"device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"section_align":"left","margin_bottom":"15px","id":"poptkpx","elements":[{"type":"accordion_section","title":"Kuinka nopeasti tilaus toimitetaan?","icon":"fas mgz-fa-adjust","icon_position":"left","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"id":"fcxt017","elements":[{"type":"text","content":"Toimitamme tilatut tuotteet välittömästi tai heti, kun toimitettavaa tavaraa on saatavissa. Toimitusaika riippuu siitä, mitä tuotteita tilaus sisältää. Tavanomainen toimitusaika on 3–4 päivää tilauksissa, jotka sisältävät varastostamme lähteviä tuotteita. Jos tilaus sisältää tehdastilaustuotteita tai kalusteita, tilausaika vaihtelee noin 4–8 viikon välillä. Huomioithan, että joskus tavaraliikenteessä voi olla toimitusviiveitä. Emme vastaa toimitusviiveiden aiheuttamista vahingoista.
\nVoit tehdä tilauksesi myös ennakkoon ja pyytää toimituksen haluamaasi ajankohtaan. Ennakkoon tilaamalla varmistat parhaiten tuotteiden saatavuuden.
\n","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"margin_bottom":"15px","id":"jfd5tp0","elements":[]}]},{"type":"accordion_section","title":"Mistä tuotteet toimitetaan minulle?","icon":"fas mgz-fa-adjust","icon_position":"left","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"id":"ett1uyx","elements":[{"type":"text","content":"Useimmiten toimitukset lähtevät Tevellan varastolta Tampereelta. Tehdastilaustuotteet toimitetaan asiakkaalle usein suoraan valmistajalta. Kalusteista iso osa on tehdastilaustuotteita.
","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"margin_bottom":"15px","id":"hf6c0wt","elements":[]}]},{"type":"accordion_section","title":"Miten toimitusmaksu määräytyy?","icon":"fas mgz-fa-adjust","icon_position":"left","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"id":"m7jywkw","elements":[{"type":"text","content":"\n
Yli 300 euron (tilauksen arvo kaikkien alennusten jälkeen, alv 0 %) kertatoimitukset toimitetaan yhteen osoitteeseen rahtivapaasti (ei koske kalusteita). Alle 300 euron tilaukset (tilauksen arvo kaikkien alennusten jälkeen, alv 0 %) toimitetaan yhteen osoitteeseen 30 euron (alv 0 %) rahtimaksulla. Kalusteet ja tehdastilaustuotteet vapaasti tehtailla tai varastossa; kaluste- ja tehdastilaustoimituksiin lisätään rahtimaksu tilauksen koon mukaan.
","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"margin_bottom":"15px","id":"e099dns","elements":[]}]},{"type":"accordion_section","title":"Mitä kuljetuspalvelua käytätte tilausten toimittamiseen?","icon":"fas mgz-fa-adjust","icon_position":"left","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"id":"nv51gfo","elements":[{"type":"text","content":"Käytämme Postia pääasiallisena kuljetuspalvelukumppanina.
","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"margin_bottom":"15px","id":"m2lr4rm","elements":[]}]},{"type":"accordion_section","title":"Minne tilaus toimitetaan?","icon":"fas mgz-fa-adjust","icon_position":"left","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"id":"r2fmnj2","elements":[{"type":"text","content":"Tilaus toimitetaan osoitteeseen, jonka olet valinnut kassalla.
","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"margin_bottom":"15px","id":"lckmes3","elements":[]}]},{"type":"accordion_section","title":"Voinko seurata lähetykseni kulkua?","icon":"fas mgz-fa-adjust","icon_position":"left","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"id":"n80qts2","elements":[{"type":"text","content":"Kyllä. Saat sähköpostilla Postin lähetystunnuksen, jolla voit seurata lähetyksen kulkua.
","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"margin_bottom":"15px","id":"b4k553d","elements":[]}]},{"type":"accordion_section","title":"Onko toimitus vakuutettu kuljetuksen ajan?","icon":"fas mgz-fa-adjust","icon_position":"left","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"id":"xmtlary","elements":[{"type":"text","content":"Kyllä. Toimitus on vakuutettu kuljetuksen ajan ilman erillistä veloitusta.
","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"margin_bottom":"15px","id":"svyedlv","elements":[]}]},{"type":"accordion_section","title":"Voinko noutaa tilaukseni Tevellan toimipisteestä?","icon":"fas mgz-fa-adjust","icon_position":"left","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"id":"hph1kj2","elements":[{"type":"text","content":"Kyllä. Voit noutaa tekemäsi tilauksen Tevellan Tampereen toimipisteestä etukäteen sovittuna aikana. Sovi noutoajankohta asiakaspalvelun kanssa puh. 03 380 5300. Toimipiste sijaitsee osoitteessa Pihkanokankatu 6, 33900 Tampere, ja se on auki arkisin klo 8–16.
","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"margin_bottom":"15px","id":"xokm2qi","elements":[]}]}],"title_font_size":"14"}],"padding_left":"15","padding_right":"15"},{"type":"column","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"xl_size":6,"lg_size":6,"md_size":12,"sm_size":12,"xs_size":12,"id":"nlj0jcb","elements":[{"type":"heading","text":"Maksaminen","heading_type":"h2","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"margin_bottom":"15px","id":"ew5xvw5","elements":[]},{"type":"accordion","title_align":"center","title_tag":"h2","show_line":true,"accordion_icon":"plus","icon_position":"left","icon":"fas fa-plus","active_icon":"fas fa-minus","no_fill_content_area":false,"device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"section_align":"left","margin_bottom":"15px","id":"cmbvw8p","elements":[{"type":"accordion_section","title":"Maksaminen","icon":"fas mgz-fa-adjust","icon_position":"left","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"id":"fwdwiu2","elements":[{"type":"text","content":"Pääosin maksaminen tapahtuu laskulla tilauksen toimituksen jälkeen. Asiakkaan laskutustiedot näkyvät kassalla, eikä niiden muokkaus ole siinä kohtaa mahdollista. Laskutustietojen muutoksesta voi kuitenkin ilmoittaa tilauksen lisätiedot-kentässä.
","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"margin_bottom":"15px","id":"uk0cxye","elements":[]}]},{"type":"accordion_section","title":"Sisältyykö hintoihin arvonlisäveroa?","icon":"fas mgz-fa-adjust","icon_position":"left","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"id":"e6u20vv","elements":[{"type":"text","content":"Verkkokaupassa ja kuvastossa esitetyt tuotteiden hinnat ovat arvonlisäverottomia. Arvonlisävero lisätään tuotteisiin ostoskori-vaiheessa.
","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"margin_bottom":"15px","id":"p2iv30y","elements":[]}]},{"type":"accordion_section","title":"Voinko maksaa verkkokaupassa Tevellan lahjakortilla?","icon":"fas mgz-fa-adjust","icon_position":"left","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"id":"gvbbvht","elements":[{"type":"text","content":"Voit. Lisää lahjakortin numero ja summa lisätietoihin ostoskori-vaiheessa. Vähennämme summan tilauksen loppusummasta ja huomioimme sen laskutuksessa. Voit myös asioida asiakaspalvelun kanssa joko sähköpostitse tai puhelimitse.
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\n","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"margin_bottom":"15px","id":"ah6yox8","elements":[]}]},{"type":"accordion_section","title":"Tuotetta ei ole varastossa. Kuinka kauan kestää, että tuotetta saa taas?","icon":"fas mgz-fa-adjust","icon_position":"left","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"id":"lgax3lj","elements":[{"type":"text","content":"Varastotuotteissa arvioitu saapumisaika varastoon on yleensä noin 2–5 viikkoa, mutta aika vaihtelee eri valmistajien kesken.
","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"margin_bottom":"15px","id":"rlw8sdn","elements":[]}]},{"type":"accordion_section","title":"Mitä tarkoittaa ”suora tehdastoimitus” ja ”tilaustuote”?","icon":"fas mgz-fa-adjust","icon_position":"left","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"id":"n7xcn45","elements":[{"type":"text","content":"Molemmat ilmaisut tarkoittavat, että tuote tilataan valmistajalta sen jälkeen kun asiakas on tehnyt tilauksen Tevellasta. Tehdastoimitustuotteet lähetetään valmistajalta suoraan asiakkaalle, tilaustuotteet kulkevat Tevellan kautta. Tuotteita ei siis löydy varastostamme valmiiksi, minkä vuoksi niiden toimitusaika on varastotuotteita pidempi.
","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"margin_bottom":"15px","id":"v3ae3qt","elements":[]}]},{"type":"accordion_section","title":"En saanut tuotteen mukana suomenkielisiä ohjeita. Miten toimin?","icon":"fas mgz-fa-adjust","icon_position":"left","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"id":"qn77xb3","elements":[{"type":"text","content":"Löydät tuotteidemme käyttöohjeet ja peliohjeet verkkokaupan tuotesivuilta. Mikäli et löydä etsimääsi ohjetta, voit kääntyä asiakaspalvelumme puoleen.
","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"margin_bottom":"15px","id":"kfri5vf","elements":[]},{"source":"media_library","onclick":"magnific","responsive_images":"","image":"Content/Yleisinfot/peliohje.jpg","zoom_effect":true,"image_style":"","image_hover_effect":"","content_position":"","content_align":"center","device_type":"all","background_type":"image","background_style":"auto","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"lg_background_type":"image","lg_background_style":"auto","lg_background_position":"center-top","md_background_type":"image","md_background_style":"auto","md_background_position":"center-top","sm_background_type":"image","sm_background_style":"auto","sm_background_position":"center-top","xs_background_type":"image","xs_background_style":"auto","xs_background_position":"center-top","content_fullwidth":true,"title_font_size":"16px","image_border_style":"solid","type":"single_image","id":"l6td9ey"}]}],"title_font_size":"14"}],"padding_left":"15","padding_right":"15"}],"padding_top":"30","padding_bottom":"30"},{"type":"row","row_type":"full_width_row","content_position":"top","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"id":"cih1w6p","elements":[{"type":"column","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"xl_size":6,"lg_size":6,"md_size":12,"sm_size":12,"xs_size":12,"id":"tb8fdl7","elements":[{"type":"heading","text":"Kemikaalit","heading_type":"h2","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"margin_bottom":"15px","id":"qo5aiys","elements":[]},{"type":"accordion","title_align":"center","title_tag":"h2","show_line":true,"accordion_icon":"plus","icon_position":"left","icon":"fas fa-plus","active_icon":"fas fa-minus","no_fill_content_area":false,"device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"section_align":"left","margin_bottom":"15px","id":"mrr9p7d","elements":[{"type":"accordion_section","title":"Voiko kemikaaleja tilata verkkokaupasta?","icon":"fas mgz-fa-adjust","icon_position":"left","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"id":"xtiitbm","elements":[{"type":"text","content":"Kyllä voi. Kemikaalien lisäksi löydät verkkokaupasta kemikaalien oheistuotteita, esimerkiksi varoitusmerkintätarrat.
","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"margin_bottom":"15px","id":"o2tl4cf","elements":[]}]},{"type":"accordion_section","title":"Mistä löydän kemikaalien käyttöturvallisuustiedotteet?","icon":"fas mgz-fa-adjust","icon_position":"left","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"id":"dk6n6fu","elements":[{"type":"text","content":"Käyttöturvallisuustiedotteet toimitetaan jokaisen tilauksen yhteydessä tilauksessa ilmoitettuun sähköpostiin. Käyttöturvallisuustiedotteet ovat saatavana myös verkkosivuiltamme www.tevella.fi vapaasti ladattavana PDF-tiedostona. Toimitamme myös erillisestä tilauksesta käyttöturvallisuustiedotteet yhtenä kokonaisuutena.
","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"margin_bottom":"15px","id":"l10k45e","elements":[]},{"source":"media_library","onclick":"magnific","responsive_images":"","image":"Content/Yleisinfot/kayttoturvallisuustiedoite.jpg","zoom_effect":true,"image_style":"","image_hover_effect":"","content_position":"","content_align":"center","device_type":"all","background_type":"image","background_style":"auto","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"lg_background_type":"image","lg_background_style":"auto","lg_background_position":"center-top","md_background_type":"image","md_background_style":"auto","md_background_position":"center-top","sm_background_type":"image","sm_background_style":"auto","sm_background_position":"center-top","xs_background_type":"image","xs_background_style":"auto","xs_background_position":"center-top","content_fullwidth":true,"title_font_size":"16px","image_border_style":"solid","type":"single_image","id":"aktjy7w"}]},{"type":"accordion_section","title":"Mitä minun tulisi huomioida, kun tilaan kemikaaleja?","icon":"fas mgz-fa-adjust","icon_position":"left","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"id":"k8o9f97","elements":[{"type":"text","content":"Kemikaaleja tilatessa toimittaja lähettää tilaajalle kyselyn kemikaalin käytöstä. Toimittaja pidättää oikeuden olla toimittamatta kemikaalia tilaajalle, mikäli kyselyn pohjalta näin päättää.
\nLuvanvaraisten kemikaalien osalta tilaaja on velvollinen tekemään luvanvaraisten aineiden käytöstä ilmoituksen EU:n Kemikaalivirastoon.
\nKemikaalien kuljetusmaksu: vaarallisten aineiden kuljetuksen erillisrahtikulu (VAK/LQ) sisältyy vaarallisten kemikaalien hintoihin. Siitä ei peritä erillistä maksua.
\nKemikaaleja ei myydä yksityishenkilöille.
","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"margin_bottom":"15px","id":"ursmlo6","elements":[]}]},{"type":"accordion_section","title":"Mitä minun tulee huomioida, kun vastaanotan kemikaalitilausta?","icon":"fas mgz-fa-adjust","icon_position":"left","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"id":"eoavx3v","elements":[{"type":"text","content":"Kemikaalien käsittelyssä ja varastoinnissa turvallisuuden huomioiminen on erittäin tärkeää. Tilaaja vastaa turvallisuuteen liittyvistä toimenpiteistä kemikaalituotteita vastaanotettaessa ja vastaanoton jälkeen.
","device_type":"all","align":"left","lg_align":"left","md_align":"left","sm_align":"left","xs_align":"left","background_type":"image","background_video":"https://www.youtube.com/watch?v=lMJXxhRFO1k","background_style":"cover","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"margin_bottom":"15px","id":"ndo8rn7","elements":[]}]}],"title_font_size":"14"}],"padding_left":"15","padding_right":"15"}],"padding_top":"30","padding_bottom":"30"},{"row_type":"full_width_row","content_position":"top","gap_type":"padding","content_align":"center","device_type":"all","background_type":"image","background_style":"auto","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"lg_background_type":"image","lg_background_style":"auto","lg_background_position":"center-top","md_background_type":"image","md_background_style":"auto","md_background_position":"center-top","sm_background_type":"image","sm_background_style":"auto","sm_background_position":"center-top","xs_background_type":"image","xs_background_style":"auto","xs_background_position":"center-top","type":"row","id":"ohbab74","elements":[{"device_type":"all","background_type":"image","background_style":"auto","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"lg_background_type":"image","lg_background_style":"auto","lg_background_position":"center-top","md_background_type":"image","md_background_style":"auto","md_background_position":"center-top","sm_background_type":"image","sm_background_style":"auto","sm_background_position":"center-top","xs_background_type":"image","xs_background_style":"auto","xs_background_position":"center-top","xl_offset_size":"","xl_size":"","lg_offset_size":"","lg_size":"","md_offset_size":"","sm_offset_size":"","sm_size":"","xs_size":"","type":"column","id":"hsbj6tu","elements":[{"content":"Jos et löydä vastausta kysymykseesi, olethan yhteydessä asiakaspalveluumme asiakaspalvelu@tevella.fi
","device_type":"all","background_type":"image","background_style":"auto","background_position":"center-top","parallax_speed":0.5,"mouse_parallax_size":30,"mouse_parallax_speed":10000,"lg_background_type":"image","lg_background_style":"auto","lg_background_position":"center-top","md_background_type":"image","md_background_style":"auto","md_background_position":"center-top","sm_background_type":"image","sm_background_style":"auto","sm_background_position":"center-top","xs_background_type":"image","xs_background_style":"auto","xs_background_position":"center-top","type":"text","id":"meqyxnc"}]}]}],"pid":"dyt8y10de9nd"}[/mgz_pagebuilder]